Shep Hyken helps companies and organizations create an amazing customer-focused culture. See how a few small shifts can lead to dramatic improvements in service, sales and employee satisfaction.
In a world where budgets are shrinking while KPIs remain the same, teams have to come together to survive and thrive. This seems easier said than done, with engagement at record lows and more competition than ever, it can seem impossible to get ahead. Overcoming these challenges doesn’t have to require a big capital expenditure or a new advertising campaign. The secret lies in coming together around a culture that is focused on creating an amazing customer experience every single day.
Meet Shep Hyken, CSP, CPAE, the CAO (Chief Amazement Officer) of Shepard Presentations. Shep is one of the world’s foremost authorities on Customer Service and Customer Experience and a Hall-of-Fame Speaker (National Speakers Association).
His New York Times and Wall Street Journal bestselling books showed a generation of leaders what works and what doesn’t. Now he’s transforming teams to a culture of CX that is proving to be the competitive advantage at the greatest organizations around the world.
Here are some quick insights from Shep’s annual CX research report. Sponsored by Amazon AWS, Inc.
78% of customers would go out of their way to go to a company that has better customer service.
74% of customers would switch to a competing brand or company if they found out they provided a better customer experience.
58% of customers believe great customer service is more important than price.
83% of customers trust a company or brand more if they provide an excellent customer service experience.
Sponsored by Amazon
IBM
Abbott Point of Care
Anheuser-Busch
All of Shep’s speeches are completely customized. He works with you to understand your audience, your theme, and your goals for the presentation. While much of the content comes from his numerous bestselling books, the following titles are just suggestions. The concepts can be mixed and matched, and Shep will work with you to create the perfect speech title to fit the content and theme of your meeting.
CX | Customer Service | Culture
Customer Experience | Culture
Customer Experience | Customer Service | Strategy
Shep has authored eight New York Times, Wall Street Journal, and USA Today bestselling business books.
Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service and experience (CX) expert and keynote speaker, Shep works with companies that want to build loyal relationships with their customers and employees.
His focus is on delivering amazing customer service, customer engagement, managing the customer experience, and creating customer loyalty.
He is a hall-of-fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
Research Sponsored by Amazon
Sign up for instant access to Shep’s research report on customer service and customer experience. This study was created to help you better understand your customers’ preferences, habits, and wants and give you the confidence to make better decisions for your organization’s customer service and CX initiatives. You will also receive Shep’s weekly newsletter, which includes tips, tactics, and strategies you will want to use and share with your team.
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