Transform your customer service experience by giving your team the tools they need to create a customer-focused mindset that improves relationships with both external and internal customers.
Through our innovative workshops and seminars, you’ll learn firsthand how to provide a world-class customer service experience.
The purpose of your business is to get and keep customers, and we’ll teach you how by creating a strong customer service culture that can help you:
The Customer Focus Workshops bring affordable and flexible customer service training to you. Training is live and can be done on location or on a virtual platform like Zoom or Microsoft Teams. Through facilitated exercises and discussions geared toward your organization, our program will help you create customer amazement at every opportunity. The customized workshops give your employees tried and true strategies, tips and tactics that can be put to use immediately.
Bring a full-day customer service training to your location.
Participants will learn key concepts and take part in facilitated exercises and discussions that will personalize the customer service content to their specific roles and responsibilities in the organization.
All of our programs can be customized to meet your specific needs.
NOTE: Shorter options, such as a half-day or less are also available. And all programs can be presented virtually through online platforms (like Zoom).
Go deeper with a series of four half-day customer service training workshops that are presented approximately every four to six weeks.
The concept of four workshops, spread out over an extended period of time, helps to put the customer service strategies into action and create a culture of customer service and loyalty.
This program takes customer service training to the highest level.
We can also design a full-year and multi-year customer service program to build and sustain a customer-focused culture.
The workshops and seminars focus on customer service training, and were created to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this customer service training program is that it helps build employee loyalty and a better working environment.
NOTE: The Customer Focus™ training is as important and applicable to internal customers as it is to outside customers.
Below is an example of a typical full-day TCF customer service workshop. Please contact us about specific content and customization. Our focus is on you, and we will deliver a customer service training workshop that is exactly what your company needs.
The fundamental purpose of a business is to get and keep customers. The goal is to satisfy customer/client needs at a profit. Your company can only benefit from a strong customer service culture. Some of the benefits include of our customer service training:
Satisfied customers are converted to loyal customers.
Excellent customer service can lead to more sales from existing customers.
Your customers become advocates, creating word-of-mouth advertising.
A customer service focused company has reduced employee turnover.
Customer service increases revenue.
Much, much more.
Create and sustain a culture that gets every employee to recognize the value of providing excellent customer service to both internal and external customers.
Onsite Trainer Fees: The investment starts at $8,000/day (plus travel expenses) for the onsite trainer. This fee also includes all workshop design and preparation, as well as follow-up consultation calls. We learn about your objectives. Our trainer interviews key executives and participants to understand your business and any concerns, issues and opportunities to be aware of. We go over all of the material that will be used in your workshop in advance, ensuring we meet your goals for the training. (Please contact us to confirm pricing and availability of trainers. The trainer’s fee is based on choice of presenters and availability.)
Optional Participant Fees: A participant fee may be added to cover optional workshop materials. You will have the option to print the workbooks in-house (we will provide you with a PDF format), or if you prefer, we can print and deliver all training materials for an additional charge. Other options include Shep Hyken’s books and our Profile My Style workshop that teaches participants how to recognize their own behavioral style and how to best interact with other styles. Please contact us for quote based on number of participants.
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